PDPAPDPA Privacy Policy for Vault Mark Digital Marketing AgencyPDPA

Effective Date: 1 September 2024

At Vault Mark Digital Marketing Agency, we are committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with the Personal Data Protection Act (PDPA) of Thailand.

1. What Personal Data We Collect

We may collect the following personal data:

  • Name
  • Job Title
  • Work Email
  • Mobile Number

2. Why We Collect Personal Data

Vault Mark collects and processes your data for the following purposes:

  • Provide and Optimize Services: To tailor our digital marketing services to meet your needs.
  • Marketing and Retargeting: To send promotional offers, updates, and targeted advertisements.
  • Business Operations: To manage client accounts, process payments, and provide customer support.
  • Improve User Experience: To track website usage and improve website functionality.
  • Legal Compliance: To comply with legal requirements such as billing, invoicing, and reporting.

We process personal data under the following legal grounds as specified by the PDPA:

  • Contractual Necessity: To fulfill our obligations under a contract with you.
  • Legitimate Interests: For business development, marketing, and service improvements, ensuring these interests do not override your rights.
  • Consent: For processing where you have provided explicit consent, especially for marketing communications.
  • Legal Obligations: To comply with applicable laws and regulations.

4. Cookies and Tracking

Vault Mark uses cookies and similar technologies to enhance website functionality, track user preferences, and deliver personalized ads. You can manage your cookie preferences in your browser settings.

5. Sharing and Disclosure of Personal Data

We may share personal data with:

  • Service Providers: Third-party vendors who assist in our business operations, such as cloud services, payment processors, and email marketing platforms.
  • Marketing Partners: Partners who help us deliver targeted advertisements.
  • Legal and Regulatory Authorities: Where required by law, we may disclose your data to comply with legal obligations or official requests.

We will not sell your personal data to third parties.

6. Data Security Measures

We use industry-standard security practices, such as encryption, firewalls, and secure servers, to protect your data from unauthorized access, disclosure, or alteration.

7. Retention of Personal Data

Vault Mark retains personal data for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. After that, we securely delete or anonymize your data.

8. Your Rights Under the PDPA

You have the following rights under the PDPA:

  • Right to Access: You can request access to your personal data.
  • Right to Rectification: You can ask for corrections to your data.
  • Right to Deletion: You can request the deletion or anonymization of your data under certain conditions.
  • Right to Restrict Processing: You can request the limitation of certain data processing activities.
  • Right to Object: You can object to data processing for direct marketing or other legitimate interest-based processing.
  • Right to Data Portability: You can request to receive your data in a structured format and transfer it to another data controller.

To exercise these rights, please contact us at:
Email: info@vaultmark.com
Phone: 02-0966489

9. Cross-Border Data Transfers

If Vault Mark transfers your personal data outside of Thailand, we will ensure that appropriate safeguards are in place to protect your data in line with PDPA requirements.

You have the right to withdraw your consent for processing at any time. Please note that withdrawing consent may affect our ability to provide certain services.

11. Policy Updates

We may update this policy from time to time to reflect legal or operational changes. Any updates will be posted on our website with the updated effective date.

12. Contact Information

For any questions or concerns regarding this policy, please contact us at:
Vault Mark Digital Marketing Agency
Email: info@vaultmark.com
Phone: 02-0966489
Address: 20th Floor 725 S-Metro Building, Khlong Tan Nuea, Watthana, Bangkok 10110